Paypal : Follow the payment procedure for Paypal payments as indicated.
Credit card : Follow the payment procedure for credit card payments as indicated.
An e-mail notification about your cancellation will be sent to you within 24 hours. Once your cancellation is complete, your booking status will be changed as ‘Canceled’
(Please go over our refund policy carefully before deciding whether or not to cancel.)
Your sent and received Iamyourguide messages can be found in your email. Simply click on the contact form on any Iamyourguide webpage when you’re logged in. Click on a message to see your complete message thread with a particular guide. All message threads have a specific status.
Asking questions is great for both the tourist and the guide.
Signing up for an Iamyourguide account is easy and totally free. You can refer people to Iamyourguide directly with the social sharing button, and mailing list on our site. We are sure that your friends and family members will love Iamyourguide as much as you do.
Some guides may require additional fees to be paid upon meeting, but this will be clearly stated on the listing or in the message thread. Note that all off-site transactions are done at your own risk, and Iamyourguide cannot verify the validity of any transactions done outside our system. Other than that, once your reservation is accepted and payment processed, you won’t have to pay any extra money to your guide. If your guide asks you for more money than what you paid on the site and it was not stated in the listing or in the message thread, please contact us and we’ll contact your guide directly.
Guest refunds are issued for many reasons. For each situation, certain conditions may apply.
Once you receive notification that you’ll be receiving a refund, your billing receipt is updated to include the refund amount. In general, authorization voids and refunds issued to credit cards can take 5-7 business days to be reflected on your statement after they are processed by Iamyourguide. Some refunds issued to international credit cards occasionally take up to 30 days to be reflected. Refunds issued to PayPal accounts occur within 24 hours.
For the privacy and safety of both our tour guides and our traveling customers, all contact information (including address, phone number and email) is released after the confirmation of the booking. Prior to booking, you can contact the Iamyourguide service team by clicking the “Have a question? Contact us” button which can be found on Product pages.Please understand, though, that sometimes the reply will be slow due to time differences.
If not, please contact us with your booking details (including your full name, guide name, date and destination). We will check to see if we have received your booking request successfully and will be in contact with you via email or on-site message